IT Dept. has had a series of tech requests that we've been working through at both Twality and Templeton this fall. The original reported problem was - while working wirelessly on laptops, the closest network printer becomes unavailable to print to and reports that it's "offline" on the Mac (only in a particular area of the school). In our attempts to resolve this problem, we have tried a variety of things. In addition, we also recently installed the new Title IID classroom printers into the mix. I'd like to get an update on the status of the problem.
Could you please help us work towards a solution by answering the following questions :
1. Are you still experiencing (similar) printing problems?
2. If so, please describe the trouble you are having (how often, time of day, staff or student computer)
3. If so, have you tried printing to a different printer (like in the library or office)…what was the result?
4. If so, have you tried printing to the printer using a network cable and had the same/similar problem?
Thank you.
…Susan
